{"id":137876,"date":"2023-12-21T12:41:12","date_gmt":"2023-12-21T10:41:12","guid":{"rendered":"https:\/\/cha.ee\/returns-and-refunds\/"},"modified":"2025-07-18T00:34:43","modified_gmt":"2025-07-17T21:34:43","slug":"returns-and-refunds","status":"publish","type":"page","link":"https:\/\/cha.ee\/en\/returns-and-refunds\/","title":{"rendered":"Returns and refunds"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"137876\" class=\"elementor elementor-137876 elementor-136092\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-249bc074 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"249bc074\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-42057014\" data-id=\"42057014\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a40f30d elementor-widget elementor-widget-heading\" data-id=\"a40f30d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Returns and refunds<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-729eb39d elementor-widget elementor-widget-text-editor\" data-id=\"729eb39d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p><p><strong>Returns and Refund Policy<\/strong><\/p><p> <\/p><p>If you have encountered an issue with the product or it is not suitable for you, you may return the item within <strong>14 days<\/strong> of receiving it.<\/p><p> <\/p><p>Before submitting a return request, please make sure that:<\/p><p> <\/p><ul class=\"wp-block-list\"><li>The product packaging has been opened without damage (resealable packaging must not be torn, ripped, or otherwise damaged).<\/li> <li>The product is complete \u2013 packaging and all included parts must be returned.<\/li> <li>The product shows no signs of use.<\/li> <li>If the product is faulty, please attach <strong>photos<\/strong> of the defect and wait for further instructions from us.<\/li><\/ul><p> <\/p><p>To speed up the return process, you can send the following information to our customer service email:<\/p><p> <\/p><ul class=\"wp-block-list\"><li>Full name of the buyer<\/li> <li>Order date<\/li> <li>Order number (you may also attach the invoice)<\/li> <li>Product code \/ SKU<\/li> <li>Reason for return<\/li><\/ul><p> <\/p><p>Once your return request has been submitted and confirmed by us, you may return the product using a method of your choice.<\/p><p> <\/p><p>Return options:<\/p><p> <\/p><ul class=\"wp-block-list\"><li><strong>By courier:<\/strong> Kollane 4\/6 M 1, 10147 Tallinn, Estonia<\/li> <li><strong>In person:<\/strong> Kollane 4\/6 M 1, 10147 Tallinn, Estonia<\/li><\/ul><p> <\/p><p><strong>Note:<\/strong> Return shipping costs are covered by the customer unless otherwise agreed.<\/p><p> <\/p><p>After handing the item over to the courier, please send us a copy of the <strong>receipt or confirmation<\/strong> by email, so we can begin the return process and issue your refund as quickly as possible.<\/p><p> <\/p><p>If you have any questions, feel free to contact our customer service.<\/p><p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns and refunds Returns and Refund Policy If you have encountered an issue with the product or it is not suitable for you, you may return the item within 14 days of receiving it. Before submitting a return request, please make sure that: The product packaging has been opened without damage (resealable packaging must not [&hellip;]<\/p>\n","protected":false},"author":19783,"featured_media":0,"parent":0,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-137876","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.7.1 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Returns and refunds | Cha<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cha.ee\/en\/returns-and-refunds\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns and refunds\" \/>\n<meta property=\"og:description\" content=\"Returns and refunds Returns and Refund Policy If you have encountered an issue with the product or it is not suitable for you, you may return the item within 14 days of receiving it. 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